The short version
- We collect only what we need to help you, and we never sell it.
- Analytics and marketing tools only run if you accept cookies.
- Your chat and call content is never sent to analytics or advertising platforms.
- Your information is stored securely and only authorised staff can access it.
- You can ask to see, correct or delete your information at any time.
Who we are
This policy explains how LeftclickTech (ABN 15 670 103 054) (“we”, “us”, “our”) collects, uses, stores and shares personal information when you use our website, talk to our AI assistant or AI receptionist, contact us, apply for a role, or work with us.
We are an Australian business based at 44 Tree Top Cct, Quakers Hill NSW 2763, Australia. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We only collect what we need for the purpose you are engaging with us for. Depending on how you use our services, this can include:
- Enquiries and contact forms: your name, email address, phone number, company, job title and the details you include in your message.
- Business Diagnostic: your answers about your business, processes and goals, plus the contact details you give us so we can send your results.
- AI chat assistant: the messages you send, and an email address if you ask us to notify you when a team member replies.
- AI receptionist calls: your voice and the content of the call. Calls may be recorded and transcribed for quality and booking purposes.
- Consultation bookings: the name, email and meeting details you enter when booking a time with us.
- Job applications: your name, contact details, location, CV, cover letter and any other information you choose to include.
- Business outreach: business contact details that are publicly available, such as a company website, business email or phone number.
- Website usage: technical information such as pages visited, referring website, device and browser type, and approximate location. Analytics are only collected if you accept cookies.
Please do not share passwords, payment card details, health information or other sensitive information through our forms, chat or calls.
How we use your information
- To respond to your enquiry, prepare proposals and deliver the services you engage us for.
- To run the Business Diagnostic and send you your results and recommendations.
- To answer your questions through our AI assistant and AI receptionist, and to hand the conversation to a team member when you ask for one.
- To schedule and manage consultations and meetings.
- To assess job applications and contact candidates about roles.
- To understand how our website is used and improve its content and performance.
- To send relevant business communications, which you can opt out of at any time.
- To meet our legal, accounting and record-keeping obligations, and to keep our systems secure.
AI assistant and AI receptionist
Our chat assistant and AI receptionist use third-party AI model providers to understand your request and generate a response. The content of your conversation is sent to these providers only to produce that response.
- Chat conversations are saved so we can keep context, follow up on your request and let a team member join the conversation.
- Anonymous chat history is linked to a random browser cookie, not a verified identity. Clearing your cookies may remove access to it.
- Clearing a chat in the chat panel archives it. To have a conversation permanently deleted, contact us.
- Chat content, names, email addresses and phone numbers are not sent to analytics or advertising platforms, and the chat panel is masked in session recordings.
Overseas disclosure
Some of our service providers store or process information outside Australia, including in the United States and other countries. Our team also includes staff at our corporate office in Kathmandu, Nepal, who may access information to deliver our services. When information leaves Australia, we take reasonable steps to make sure it is handled in a way that is consistent with the Australian Privacy Principles.
Security and retention
We protect personal information with access controls, encrypted connections and restricted administrator access. Uploaded CVs are stored privately and can only be opened by authorised staff. No method of transmission or storage is completely secure, but we work to protect your information from misuse, loss and unauthorised access.
We keep personal information only for as long as we need it for the purpose it was collected, or as required by law. When it is no longer needed, we delete or de-identify it.
Access, correction and deletion
You can ask to access the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and include enough information for us to find the relevant record safely. We may need to confirm your identity first.
We will respond within a reasonable time, usually within 30 days. If we cannot meet your request, we will explain why.
Marketing communications
We may send business communications about our services. Every message tells you how to opt out, and you can also ask us to stop at any time by replying or contacting us. Opting out of marketing does not affect messages about services you have asked us for.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.
Contact us about privacy
- [email protected]
- Phone
- 1300 205 243
- Post
- LeftclickTech, 44 Tree Top Cct, Quakers Hill NSW 2763, Australia
You can also reach us through our contact page.